PRIVACY POLICY
We understand the importance of your privacy and your concerns about the security of your personal information. So, we are committed to protecting any personal information about you that we hold. This is our privacy policy. It sets out how we generally manage your personal information and safeguard your privacy.
Personal information / using our website
We collect personal information including your name, contact details, mailing/billing address, payment details (processed securely via third-party providers), booking/reservation details, preferences or special requests (e.g. dietary/accessibility needs), and any other information you provide to us directly or via our service providers (such as OpenTable for restaurant bookings, Mews for accommodation bookings, Mailchimp and Zapier for email communications). If you provide us with information about another person (e.g. a family member), you must have their consent to do so.
Children’s Data & Sensitive Information
We do not knowingly collect personal information about children under the age of 18 without parental consent. If you believe we have collected such information, please contact us immediately. Where we collect sensitive information (such as dietary/accessibility needs), we will only do so with your consent and will take additional steps to protect this information.
Use of information
We may use your information to:
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Process reservations and payments
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Communicate with you about bookings, confirmations, and customer service
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Provide personalised services and offers
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Improve our website and customer experience
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Send marketing communications (with your opt-in)
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Comply with legal obligations
We will not disclose your personal information to any third parties without your consent, unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf.
We may send you marketing communications if you have opted in. You can unsubscribe at any time by following the instructions in our emails or by contacting us at marketing@thequeenscliffhotel.com.au.
Overseas Disclosures
We may disclose your personal information to service providers located outside Australia (including but not limited to the United States and European Union) for purposes such as accommodation bookings (Mews), restaurant reservations (OpenTable), analytics (Google Analytics), and marketing communications (Mailchimp & Zapier). We take reasonable steps to ensure these providers handle your information in accordance with Australian privacy law.
Third-Party Links
Our website may contain links to third-party websites (e.g., reservation systems or social media). We are not responsible for their privacy practices. Please review their policies separately.
Information security
We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification or disclosure. We retain personal information only as long as necessary for our business purposes or as required by law. When no longer needed, we will take reasonable steps to destroy or de-identify your personal information.
If we become aware of a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
Changes to our privacy policy
Sometimes it will be necessary for us to update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website.
Access to your information
You may request access to or correction of your personal information at any time by contacting us at admin@thequeenscliffhotel.com.au. If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.